Lightstream and Info Mart – Clear Insight into Your Contact

Center KPI’s

Info Mart information has never been more valuable than with Online’s solution - Lightstream – a world-class Business Intelligence front-end to Info Mart, powered by QlikTech.

Fast implementation
Most customers are live in less than 30 days.

Easy-to-use
End users require 10 minutes of training and enjoy “qliking” through the application.

Powerful
Near instant response time on data volumes of billions of records across thousands of users.

Flexible
Allows unlimited dimensions and measures and can be modified in seconds; access to transactional-level detail.

Integrated
Dashboards, analysis and reporting in a single solution and on a single architecture.

Low cost
Less costly and shorter implementations result in fast return on investment.

Risk-free
Fully-functional free trial download and a “Seeing is Believing” proof of concept experience.

Ready to go “out of the box”
Reduces the risk of a custom, time-consuming Business Intelligence project.

Extensibility
We can add your own custom metrics to Lightstream and connect to other data sources (i.e., CRM, ERP).

Dashboards

• Lightstream includes industry-standard Contact Center KPI’s.
• Slice your KPI’s by handling Agent, location, client, etc.
• Analyze your performance over time.
• Use our industry standard Contact Center KPI targets to identify when you are off-target.
• Quickly identify areas of poor performance.
• Drill down to detailed records to ensure your operations are running smoothly.
  

*Gartner defines a mashup as a lightweight tactical integration of multi-sourced applications or content into a single offering as composite applications.