Successful companies look beyond simply implementing software products or refining business processes. Today’s leading organizations are seeking fundamental business changes to assist them in demonstrating significant added value to their clients.

Organizational Change Management (OCM) includes processes, tools, and techniques for managing the people side of a change at an organizational level. It is a structured approach that can be used to effectively transition a group or organization through change – to take them from a current state to a desired future state. OCM enables groups and individuals to support and participate in a change such that everyone fully embraces the future state and works toward the objectives of the change.

Research conducted by Prosci – the world leading organization for OCM and Business Process Re-engineering (BPR) research – demonstrates a direct correlation between achieving the business objectives of a change and effectively managing the people side of that change. Prosci’s research with nearly 400 organizations showed that a project had five times the probability of meeting objectives if they implemented “very good” or “excellent” change management practices. (Best Practices in Change Management report, 2007.)

Online applies OCM best practices developed by Prosci to provide our customers with a comprehensive change management plan that:

• Aligns with organizational strategy and project objectives.
• Involves key stakeholders and motivates them to support the project.
• Ensures that all employees understand the program objectives in a manner that resonates with their personal business objectives.
• Maximizes uptake of new technologies and business processes.

Successfully managing change requires planning and diligence. Online’s OCM professionals assist organizations to prepare themselves to undertake change, manage the change lifecycle and follow through with a structured program for monitoring and ensuring that the targeted synergies have been realized. Failure to address any of these steps can quickly erode an organization’s ability to deliver tangible long-term benefits. We partner with our clients and engage key stakeholders to ensure the impact of the change on business units is well understood. We solicit feedback to gain an understanding of the organization’s pre-disposition to change, and work with our clients to ensure that the requisite internal support structures are in place before tackling the change.

Our clients are left with a roadmap to successfully attaining the strategic objectives behind the change at hand, as well as an understanding of change management best practices that can be leveraged on future business changes.