Challenge

Customer relationship management functions were supported by a suite of legacy applications built with disparate technologies. These applications were no longer meeting new and changing business requirements and were difficult and costly to modify. TransCanada GTN needed a Customer Information System (CIS) that would allow new and changing business requirements to be met in a timely and cost effective manner. The GTN CIS Modernization Program was established, consisting of several projects to be executed in phases, each focused on a distinct area of business functionality.

Solution

The Online and TransCanada team executed the first phase of the Modernization Program by successfully developing and deploying the Customer Accounting & Reporting (CAR) application. This application supports the functionality and workflow required for customers to submit transactional information via a web-based interface. The application supports future changes in business direction, and minimizes total cost of ownership by reducing the effort required for ongoing maintenance and support. Built on the Microsoft .NET platform and based on the principles of service oriented architecture, the solution will be used by follow-on projects.

Benefits

The solution enables TransCanada to:

• Perform customer management functions more efficiently and effectively.
• Deliver the highest levels of customer service.
• Address changes in regulatory requirements easily and maintain regulatory compliance.
• Accommodate business growth more easily.
• Accommodate future business changes at reasonable time and cost.
• Minimize business risk associated with non-scalable, aging information systems.