Service Desk Analyst





We are seeking an experienced Service Desk Analyst to join our Infrastructure Services team in Winnipeg. You will assist in the support and maintenance of the growing network and system infrastructure for our company and for clients under contract for Managed Services. You will be part of a team responsible for designing, delivering, and supporting scalable, maintainable, and highly available network architectures that meet business objectives and SLAs. You have excellent customer service skills, and you enjoy working with people.
What you will do:
  • Monitor and resolve service desk tickets.
  • Monitor active network and server infrastructure.
  • Respond to client requests based on established SLAs.
  • Troubleshoot and resolve infrastructure anomalies.
  • Perform routine preventative maintenance on equipment.
  • Support and maintain back-office servers in specified datacenters.
  • Provision and support the deskside hardware and software stack.
  • Assist in delivering IT solutions for a variety of technologies as need arises by using standard SDLC methods.
  • Work with team members to build a deployment schedule and act as a single point of contact for clients and team members.
  • Document events and problems in the ticketing system.
  • Interface with third-party vendors to resolve certain hardware/software problems.


What we'd like
  • Working knowledge supporting and maintaining Microsoft cloud software and services in both Microsoft 365 and Azure.
  • Good understanding and administrative experience of Microsoft & Office 365, Azure, Core Microsoft Office applications, Windows Server, Active Directory, Exchange, SharePoint.
  • Broad knowledge of IT business issues and processes related to incident management, as well as enabling technologies to support the core business.
  • 2-4 years’ experience working as an IT support analyst, help desk analyst, or equivalent role in the industry.
  • Experience supporting and maintaining back-office, desktop, and network infrastructure components on private and cloud topologies.
  • A service-oriented approach to IT support.
  • Experience with server and desktop operating systems on the Windows, Apple, and Linux platforms for support and maintenance purposes.
  • Experience with networking concepts. 


What's in it for you?
We have an amazing culture, a supportive environment and team members who are both smart and fun to be around. We know everyone says that; but, if you join us, you'll be saying it too. We offer a competitive compensation and benefits package:

    Professional development budget and time.

    Connection opportunities for learning and socializing.

    Career mentor to help you grow in your career.

    RRSP/401K matches for your future.

    Wellness program to help keep you healthy.

About Online
We are "Onliners" - not employees.
We do amazing things for our Clients. And they keep inviting us back!
We are lifelong learners who continuously challenge ourselves.
We support, respect, and value one another.
We are collaborators. This is not a one-person show.
We believe in balance. We work hard, but we value - and take - our personal time.
We love to have fun, and a sense of humour is appreciated around here.
We deliver Results. Guaranteed.


Location: Winnipeg, Manitoba



Business Team: Infrastructure Services



Online Business Systems serves an international market with team members spanning Canada, US, and EMEA. Click here to see all locations.
Hear from Onliners on why they believe YOU want to work here!






Service Desk Analyst


Location: Winnipeg, Manitoba



Business Team: Infrastructure Services



We are seeking an experienced Service Desk Analyst to join our Infrastructure Services team in Winnipeg. You will assist in the support and maintenance of the growing network and system infrastructure for our company and for clients under contract for Managed Services. You will be part of a team responsible for designing, delivering, and supporting scalable, maintainable, and highly available network architectures that meet business objectives and SLAs. You have excellent customer service skills, and you enjoy working with people.
What you will do:
  • Monitor and resolve service desk tickets.
  • Monitor active network and server infrastructure.
  • Respond to client requests based on established SLAs.
  • Troubleshoot and resolve infrastructure anomalies.
  • Perform routine preventative maintenance on equipment.
  • Support and maintain back-office servers in specified datacenters.
  • Provision and support the deskside hardware and software stack.
  • Assist in delivering IT solutions for a variety of technologies as need arises by using standard SDLC methods.
  • Work with team members to build a deployment schedule and act as a single point of contact for clients and team members.
  • Document events and problems in the ticketing system.
  • Interface with third-party vendors to resolve certain hardware/software problems.

What we'd like
  • Working knowledge supporting and maintaining Microsoft cloud software and services in both Microsoft 365 and Azure.
  • Good understanding and administrative experience of Microsoft & Office 365, Azure, Core Microsoft Office applications, Windows Server, Active Directory, Exchange, SharePoint.
  • Broad knowledge of IT business issues and processes related to incident management, as well as enabling technologies to support the core business.
  • 2-4 years’ experience working as an IT support analyst, help desk analyst, or equivalent role in the industry.
  • Experience supporting and maintaining back-office, desktop, and network infrastructure components on private and cloud topologies.
  • A service-oriented approach to IT support.
  • Experience with server and desktop operating systems on the Windows, Apple, and Linux platforms for support and maintenance purposes.
  • Experience with networking concepts. 

What's in it for you?
We have an amazing culture, a supportive environment and team members who are both smart and fun to be around. We know everyone says that; but, if you join us, you'll be saying it too. We offer a competitive compensation and benefits package:
Professional development budget and days.

Connection opportunities for learning and socializing.

Career mentor to help you grow in your career.

RRSP/401K matches for your future.

Wellness program to help keep everyone healthy.

About Online
We are "Onliners" - not employees.
We do amazing things for our Clients. And they keep inviting us back!
We are lifelong learners who continuously challenge ourselves.
We support, respect, and value one another.
We are collaborators. This is not a one-person show.
We believe in balance. We work hard, but we value - and take - our personal time.
We love to have fun, and a sense of humour is appreciated around here.
We deliver Results. Guaranteed.



Online Business Systems serves an international market with teams members spanning across Canada, US and EMEA. Click here to see all locations.
Hear from Onliners on why they believe YOU want to work here!


Our story began in 1986 in Winnipeg, Canada, where our CEO grew a small team of University friends into an award-winning Digital Transformation and Cybersecurity consultancy with over 400 team members across North America and EMEA. We have the stability of a larger company but the heart of a small company, even as we continue to grow. We have been on the “Best Workplaces in Canada” list for the past 16 years and you’ll understand why when you read what our team members say on Glassdoor: (https://www.glassdoor.ca/Overview/Working-at-Online-Business-Systems-EI_IE373050.11,34.html)

Online firmly believes in respect, equity, and equality and in providing EVERYONE equal opportunity to apply and succeed in their role. We are committed to creating and maintaining an inclusive and accessible environment for everyone. Studies show that women and people of color are less likely to apply for a role if they don’t meet 100% of the qualifications listed in the job description. If that describes you, don’t underestimate yourself – apply anyway!

You just might be the right person for this, or another role.