Jaycee Butler

Principal Consultant, Customer Experience

How long have you been an Onliner?

11+ years

What made you want to work at Online?

I was initially interested in Online because they offered the opportunity to become proficient at delivering integration solutions using multiple vendor products. I also thought the professional development program would be a great investment in my career.

Why do clients love Online?

The quality of our consultants.  When I network with professionals in the field, I get consistent feedback that Online has top-shelf talent.

Why do you like working at Online?

Flexibility and diversity.  My professional and personal needs have changed over the past 11 years.  Online has been 100% supportive in both respects.

What do you think are the top five key elements to excellent client relationships?

  1. Technical talent. Clients expect consultants to be experts in the technical aspects of their field.
  2. Ability to deliver. Projects have budgets and delivery timelines.  When we deliver on time, we help Clients achieve success.
  3. When we build trust with Clients, they increasingly look to us for guidance.
  4. Work Ethic. Clients appreciate knowing that we will do what it takes to get the job done.
  5. Every project and work environment is different.  When we show that we can work with a Client team under their culture and processes, it’s easier for them to get the job done.

What do you think are attributes of a strong professional services provider?

  • Focus on a few services, and be the industry leader in them.
  • Differentiation from the competition.
  • Stability and longevity.
  • Low attrition rate.
  • Active internal professional development. Keeps consultants interested, sharp and current.

What relaxes you?

Being underwater.

Four things people wouldn’t know about you?

  • I’ve gone without cable television for most of my life
  • I am a ticketed journeyman cabinetmaker
  • I BBQ with charcoal, not propane
  • I collect Tiki memorabilia

What do you typically enjoy doing if you’re not working?

In the winter I enjoy scuba diving.  In the summer I follow and photograph resident Orca whales in the San Juan Islands of Washington State.

What’s the scariest thing you’ve done?

Diving with dozens of sharks in French Polynesia.

What’s the riskiest thing you’ve done?

130’ deep dive in the Blue Hole of Belize.