Managing Director, Service Management, North America
Jon Fraser is Online Business Systems’ Managing Director, Service Management, North America. Jon is a passionate practionner, leader, and trusted advisor to our clients and partners. We had an opportunity to sit down with Jon and get his thoughts on life and work at Online.
I was looking for an environment that provided me with challenges, an opportunity to grow and where I could be surrounded by a team of people that I genuinely enjoy working with. Online provides all of that – and more!
Clients love us because were large and talented enough to tackle their most challenging projects, but small enough to treat each one of them as a very important part of our existence.
Our business process enablement program at a major Canadian Bank. We were able to leverage their existing ITSM investment to rapidly enable a wide variety of manual, labour intensive programs. They realized tremendous return on investment with each project and in one case, realized the return in 37 days.
“There are no great limits to growth because there are no limits of human intelligence, imagination, and wonder.” – Ronald Reagan
Fishing & reading.
Working around the house or cottage.
Helping developmentally challenged children and adults.