Leveraging the power of the Genesys platform with best practices in customer experience. We work with our clients to help them design and implement an omni-channel strategy and solution that provides a superior and differentiated customer experience. 

Anyone who interacts with your customers, directly or indirectly, is part of your CX solution. To be a truly successful CX organization, you must have a complete, 360-degree view of your customer experience that integrates across all systems and departments. Organizations that do this right, provide a fully integrated and context-based experience for their customers – ultimately creating competitive advantage.  

Services

Digital Engagement Strategy & Planning

Interactions that encourage customers to engage with you across carefully designed digital experiences, creating brand growth and customer loyalty.

Customer Experience Strategy & Planning

Allows you to view customer experience from the customer perspective, providing insights into interactions and improvement opportunities.

Call Center Modernization ​

Transforms customer operations and customer service from the traditional customer support model into an effective digital multichannel customer engagement team.

Call Center Health Checks​

A set of audits for testing the effectiveness of department-based and front-line call center delivery of customer experience to measure maturity against industry best practices.  

"Our client was under a security directive to make their Genesys environment PCI compliant in a very short timeframe. LCN engaged Online and within three weeks the environment was brought into compliance. Online’s documented processes and thorough remediation efforts resulted in clearing thousands of vulnerability failures without compromising the production environment. This project would not have been this successful if not for the Online team."

Michael D. Lieb – President, LCN Network (LCN is a Division of Edward G. Sawyer Co., Inc.)