Genesys is a powerful platform that can transform your organization to deliver a consistently superior service for each of your customer interactions. Knowing how to use the power of the platform can be a challenge. As a Genesys preferred solutions partner, we have the technical expertise to help you determine what components of the platform you need, and can help you integrate the solution into your organization so that all systems, people, and processes are ready to meet your experience goals.

Our team understands the Genesys platform. If your goal is to modernize your contact center, increase workforce efficiency, or deliver optimal, omni-channel customer interactions, we can help.  

Services

Implementations, Upgrades, and Migrations ​

We deliver the next generation of Genesys contact center solutions to enable your enterprise to fully orchestrate your customers’ journey and multi-channel interactions.

SIP Communications ​

Our industry leading experts can implement your open-standard IP Infrastructure, including voice, video and other web-based channels. Voice and data traffic can leverage the same infrastructure to drive down costs.

IVR and Routing​

Genesys’ superior IVR and call routing capabilities ensure that you understand the reason for a customer’s call, can access relevant profile and business information, and even apply rules for customization – all to deliver a great customer experience.

Outbound Solutions​

Outbound solutions provide the timely, scheduled distribution of information to your customers through automated or agent-based calling.

Workforce Optimization​

Through our workforce optimization services, your ability to coordinate resources to match customer interaction demand is analyzed and optimized.

Proactive Notification​

Notifying your customers about the status of their related business transactions during an interaction supports customer engagement and informed decision-making.

Reporting and Analytics​

You need to accurately report on the performance of your call center and translate that information into meaningful measurements that help you drive more value from your Genesys platform.