Today’s IT organization has to support the needs of an increasingly sophisticated business. Through our Business Automation solutions, you can extend your ITSM investment and support the business users outside of IT. By linking related departments, you can deliver improved services to your customers while improving efficiency of internal operations.
Similar to your IT organization, many other departments such as HR, Facilities, Legal, and Supply Chain receive and manage common requests. When enabled by service management solutions, these business functions can create powerful workflow and reporting capabilities to manage complex processes within the department or across multiple departments for shared processes. We work with your business units to identify candidate processes and the underlying business requirements. Using Six Sigma and ITIL best practices, these requirements are then mapped into a robust multi-disciplinary program that is delivered iteratively through an agile, results-centric delivery model.