We look at IT service management a bit differently than others. For us it’s more than your Help Desk – we focus on understanding your customers’ expectations, and then evolve your IT services organization to meet these needs.

Our service management expertise spans the full range of capabilities needed to deploy enterprise-level mobile, social, and collaborative ITSM environments. We have the largest and most experienced Service Management consulting team based in Canada, with more than 400 person years of ITSM/ITIL experience on over 200 successful projects.

Online ensures that our customers remain competitive through innovative service management strategies, process improvement, and technology deployments. Our relationship approach extends to our technology partners. We work closely with leading service management technology providers and translate these exceptional relationships into solutions that best fit your organization.


Service Desk​

Self Service Request and Fulfillment​​

Configuration and Asset Management​​