Salesforce

We believe every customer experience
should be a great one.

Salesforce is committed to making customer centricity possible. Known as the world's best CRM, Salesforce also offers a suite of solutions that connect all parts of an organization to its customers.

Like you, we know the power of great customer experiences and we are committed to helping our Clients leverage solutions that truly transform the customer relationship.

SALESFORCE IN ACTION

Salesforce makes putting your customer first possible - no matter what industry.

INSURANCE

Increase the collaboration and communication with your customers.

Ensure your customer data is secure across all transactions.

Improve task management, keeping information up-to-date for team members.

TELECOMMUNICATIONS

Resolve client
inquiries quickly,
on the customer's preferred communication channel.

Set milestones to
track SLAs to meet expectations.

Accommodate integration needs throughout multiple systems.

MANUFACTURING

Streamline the way you manage leads and communicate with prospects.

Achieve your desire to build better customer relationships.

Build deeper customer relationships across the supply chain.

WHY ONLINE FOR SALESFORCE?

17+

Active certifications across
the Salesforce stack

35

Years of serving
North American Clients

350+

Online team of over 350 professionals across North America

LET'S GET STARTED - OUR SOLUTIONS

Our approach is intentionally designed to help you leverage your investment from the very beginning. Using Agile best practices, we ensure you get value early in the process, engaging with end users throughout the journey.

CUSTOMER EXPERIENCE - OMNICHANNEL

Remove barriers that may be driving your customers away by enabling engagement on the most convenient platform of their choice, including SMS, chat, phone, or email.

SALESFORCE
MANAGED SERVICES

Obtain the most value out of Salesforce’s many features, while maintaining a secure and stable environment.

SECURITY
ASSESSMENTS

Make headlines for the right reasons. Take measures today to secure your Salesforce & customer data tomorrow.

EINSTEIN - ANALYTICS,
AUTOMATION, AND INTEGRATION

Maximize your investment with Salesforce by having it work smarter for you.

Interested in learning more about Online's Salesforce service portfolio?

OUR SERVICE AREAS

Integration

Implementation

Security

Professional Services

RESOURCE: Insights on Salesforce Security and Your Organization

Salesforce is known as an industry leader for their adoption of security best practices. Using a proven and well established security model, they continue to make extensive investments to strengthen the security of the plaform and it's data.

Leverage Salesforce to protect important data.

SERVICE OVERVIEW: Learn More About Our Salesforce Managed Services

Your Salesforce Organization is critical to your business and the need to maintain it, care for it, and modify it to meet evolving demands. You require a strategy that keeps the installation optimized every day in order to realize many of the benefits, and hard ROI numbers you set out to achieve. Online’s Salesforce Managed Services helps our Clients do just that.

Our team delivers the best of our Salesforce expertise and combines it with 20 years of Managed Services expertise to provide our Clients with a support option that makes it effective and efficient for them to drive value from their Salesforce investment.

CLIENT STORY: Axia Finds Success
with Salesforce

Axia FibreNet (Axia), is a Bell Canada Company that provides customers with technologically advanced and expertly engineered fibre networks.

Axia was challenged with a need to implement a robust omni-channel solution including email-to-case, phone, and a self-serve portal to deliver service faster to their largest customer base while meeting new Service Level Agreements (SLA).

Leveraging tools such as Salesforce Sales Cloud, Service Cloud, and an integration with Netcracker, the project was launched successfully organization-wide, positioning our Client for the future.

CLIENT STORY: COVID-19 Salesforce Response Success​

“It is a testament to the capabilities of the platform"..."that we have been able to achieve so much in such a short time"
Director, Architecture & Analysis

One of Canada's fastest-growing companies engaged with Online looking for a way to improve customer experience during COVID-19. Online implemented a Salesforce Community Cloud solution following a rapid four week Agile implementation. At the end of the delivery, a fully branded Lightning Community had been created, and automation had been enabled for creating new client pages, libraries, and logins from lead conversion.

The end result was an improved and secure customer experience for the organization and all stakeholders involved.

OUR THINKING

BLOG: The New Paradigm -
A Rapid Shift for Business

How can a small business with infinitely fewer resources, pivot so quickly and effectively, while larger organizations with access to many more resources and expertise cannot?

BLOG: Where Will NLP Lead You?
The Rise of AI-Enabled Voice Applications

The Contact Center world has seen many changes in the last few years and Virtual Agents have emerged as one of the “hot trends”, leaving organizations curious as they are looking for implementable solutions to help them address real challenges.

CONNECT WITH OUR TEAM

MARSHALL CRAM


Director,

Salesforce Practice

Marshall's career has been focused on understanding the users needs then finding, implementing, and integrating solutions that improve the customer experience and deliver better business results. This drive has lead Marshall to focus on delivering secure and innovative customer-centric solutions built on Salesforce. When a Client is planning digital transformation or looking at ways to fundamentally change the way they serve their customers then Marshall and Online's Salesforce team are a natural fit in the conversation.

Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Advanced Administrator

NADINE MILLER


Consultant,

Salesforce Practice

As a Salesforce Consultant, Nadine is passionate about helping businesses embrace and adopt new solutions to meet and exceed business needs. Curious, adaptable, and innovative, she provides a holistic approach to solving complex business problems. She has extensive knowledge designing, building, and implementing Salesforce solutions for organizations of various sizes leveraging the most democratized solution in the world - Salesforce.

Salesforce Certified Administrator
Salesforce Service Cloud Consultant
Salesforce Community Cloud Consultan
t

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Digital Product Development services at Online

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Customer Engagement
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