Salesforce

We believe every customer experience
should be a great one.

Salesforce is committed to making customer centricity possible. Known as the world's best CRM, Salesforce also offers a suite of solutions that connect all parts of an organization to its customers.

Like you, we know the power of great customer experiences and we are committed to helping our Clients leverage solutions that truly transform the customer relationship.

SALESFORCE IN ACTION

Salesforce makes putting your customer first possible - no matter what industry.

INSURANCE

Increase the collaboration and communication with your customers.

Ensure your customer data is secure across all transactions.

Improve task management, keeping information up-to-date for team members.

TELECOMMUNICATIONS

Resolve client
inquiries quickly,
on the customer's preferred communication channel.

Set milestones to
track SLAs to meet expectations.

Accommodate integration needs throughout multiple systems.

MANUFACTURING

Streamline the way you manage leads and communicate with prospects.

Achieve your desire to build better customer relationships.

Build deeper customer relationships across the supply chain.

WHY ONLINE FOR SALESFORCE?

80+

Active certifications across
the Salesforce stack

36

Years of service excellence for our valued Clients

400+

Online team of over 400 professionals across Canada, US & EMEA

LET'S GET STARTED - OUR SOLUTIONS

Our approach is intentionally designed to help you leverage your investment from the very beginning. Using Agile best practices, we ensure you get value early in the process, engaging with end users throughout the journey.

CUSTOMER ENGAGEMENT - OMNICHANNEL

Our Certified Service Cloud Consultants have a proven track record of delivering Service Cloud OMNI-channel & voice solutions.

FINANCIAL SERVICES

We are a team of Salesforce Financial Service Cloud Accredited Consultants focused on delivering Salesforce Financial Service Cloud solutions.

REVENUE GENERATION

Salesforce Sales Cloud and CPQ Certified Consultants with experience delivering solutions to improve the Sales cycle from lead through contracts to billing. .

APPLICATION INTEGRATION

Maximize your investment with Salesforce by having it work smarter for you. Check out our quick video!

Interested in learning more about Online's Salesforce service portfolio?

Show me more
OUR SERVICE AREAS
Integration
Implementation
Security
Professional Services
RESOURCE: Insights on Salesforce Security and Your Organization

Salesforce is known as an industry leader for their adoption of security best practices. Using a proven and well established security model, they continue to make extensive investments to strengthen the security of the platform and it's data.

Leverage Salesforce to protect important data.

Show me more
SERVICE OVERVIEW: Learn More About Our Salesforce Managed Services

Your Salesforce Organization is critical to your business and the need to maintain it, care for it, and modify it to meet evolving demands. You require a strategy that keeps the installation optimized every day in order to realize many of the benefits, and hard ROI numbers you set out to achieve. Online’s Salesforce Managed Services helps our Clients do just that.

Our team delivers the best of our Salesforce expertise and combines it with 20 years of Managed Services expertise to provide our Clients with a support option that makes it effective and efficient for them to drive value from their Salesforce investment.

Show me more
CLIENT STORY: Axia Finds Success
with Salesforce

Axia FibreNet (Axia), is a Bell Canada Company that provides customers with technologically advanced and expertly engineered fibre networks.

Axia was challenged with a need to implement a robust omni-channel solution including email-to-case, phone, and a self-serve portal to deliver service faster to their largest customer base while meeting new Service Level Agreements (SLA).

Leveraging tools such as Salesforce Sales Cloud, Service Cloud, and an integration with Netcracker, the project was launched successfully organization-wide, positioning our Client for the future.

Read This Story
FREE FEATURES IN SALESFORCE EINSTEIN YOU DON'T WANT TO MISS!

Transform the day-to-day tasks of your sales team to allow them to focus on what's truly important. In this video, Onliners Sara and Marshall share three main features you don't want to miss- Activity Capture, Opportunity Scoring and Predictive Capabilities.

OUR THINKING

BLOG: QUOTE BETTER -
Using These 3 Hidden Features

As companies grow, the time spent actually selling is even further reduced as sales teams are often stretched to do more with the same amount of time. Processes break. Errors occur. Outdated (or incorrect) prices make their way into quotes and deals are lost.

Keep Reading
BLOG: USING SALESFORCE FOR PROJECTS -
Four Steps to Success

The Contact Center world has seen many changes in the last few years and Virtual Agents have emerged as one of the “hot trends”, leaving organizations curious as they are looking for implementable solutions to help them address real challenges.

Keep Reading

CONNECT WITH OUR TEAM

MARSHALL CRAM


Director,

Salesforce Practice

Let's Talk

Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Advanced Administrator

NADINE MILLER


Consultant,

Salesforce Practice

Let's Talk

Salesforce Certified Administrator
Salesforce Service Cloud Consultant
Salesforce Community Cloud Consultan
t

Check out
Digital Studio services at Online

SERVICE PAGE

Check out
Strategy & Roadmap
Services at Online

SERVICE PAGE

Check out
Customer Experience
Solutions services at Online

SERVICE PAGE