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Our Company
Our Community
Executive team
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News
Events
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CURRENT OPENINGS
OUR CULTURE
OUR BENEFITS
CULTURE CREDO
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Locations
The goal of IT Service Management (ITSM) has not really changed: implement and manage quality IT services to meet the needs of the business.
What has changed is the expectations of your IT service, the velocity of technology change, and the increase in security concerns.
MODERN ITSM DRIVES MEANINGFUL VALUE
Reduce Costs
Enabled a reduction in over $30M in operational costs
Improve IT Productivity
Delivered 30+ enhancements and two platform upgrades to drive improved performance
Deliver Superior Service Experiences
Delivered 31% Call Deflection at the Service Desk via Self-Service and 58% auto-filled requests
CORE ITSM SERVICES
Implementation
Your service desk and supporting solutions are the core of your IT operations. Our focus is to ensure you realize all of the benefits of modern ITSM solutions.
Upgrades & Optimization
We work with you to develop, maintain and drive the implementation of your value roadmap to enable IT and business innovation, and drive further efficiencies.
Professional Services
Our team provides access to the niche skills and resources you need to succeed with your BMC Software deployments, driving value from our service management implementation.
30+
ITSM-related Certifications
Our team is constantly updating their skills and staying current with the latest service management solutions.
2008
SM TEAM CREATED
Online has been working in the Service Management space for over 13 years.
MIGRATION CERTIFIED
We can help our clients transform their Service Management through cost savings, improved accuracy, delivery, and of services.
Online’s Service Management team is proud to be partnered with leading companies such as BMC and Freshworks.
Click their logos to learn more.
Is it Time to Modernize your Service Desk
While every organization is unique, there are common indicators that suggest it might be time to consider modernizing your Service Desk. In this eBook, our team explores 8 challenges.
ExpressITSM
ExpressITSM allows our clients to be up and running with their new service desk in weeks, not months.
If you are looking to implement an ITSM solution but don't have time to wait, ExpressITSM might be for you.
ADDITIONAL RESOURCES
CONNECT WITH OUR TEAM
CRAIG PRICE
Senior Director, Sales
Service Management
