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IT Service Mangement

Driving agent productivity and IT operations while accelerating time-to-value with Freshservice's ITSM Software


Online is proud to be partnered with Freshworks. Through our partnership, we help organizations like yours modernize ITSM with intuitive, fast-time-to-value, and intelligent solutions


Powerful Automation

Streamline repetitive tasks and manual processes with codeless workflows and powerful automation.

Integrated Platform

Connect departments, reduce resolution time, reduce costs, and improve visibility with a single platform for service management

Fast Implementation

With Codeless Freshservice, you can quickly customize, get migration services, and have 24/7 support



Turn customer support into customer delight.

Solve inquiries faster and personalize conversations with intuitive & collaborative support. 


Right-Size Your IT Service Management.

Modernize ITSM with an intuitive, fast-time-to-value, and intelligent solution.

Economic Impact of using Freshworks products

Independent Study Finds Businesses Achieve 308% ROI with Freshservice.

About Freshworks
Freshworks can help you elevate your customer satisfaction levels to new heights. With its suite of customer engagement software, Freshworks offers a wide range of tools and solutions tailored to meet your specific needs. After all, happy customers are more likely to become loyal repeat purchasers and advocates for your brand. Freshworks can streamline your support ticketing system, enhance your live chat capabilities, and improve your CRM processes. Its user-friendly interface and intuitive features make it easy to implement and manage customer support strategies that bring delight to your customers. With Freshworks, you can expect simplified workflows, streamlined collaboration, and enhanced customer insights. Their powerful analytics and reporting tools provide valuable data-driven insights for continuously improving your customer satisfaction levels.

Renowned for its user-friendly software suite encompassing various customer engagement tools, Freshworks enables businesses to deliver exceptional service with ease. Its intuitive interface and robust features empower you to streamline customer support operations, resolve queries promptly, and provide personalized experiences that leave a lasting impression. From helpdesk software to live chat and CRM capabilities, Freshworks offers all the tools necessary for seamless communication and efficient resolution of customer issues. Additionally, it offers in-depth analytics and reporting features, providing valuable insights into customer behavior and preferences.

By harnessing the power of Freshworks, you can streamline support processes, automate repetitive tasks, and offer personalized experiences to your customers. From robust ticketing systems to intuitive helpdesk software, Freshworks provides a suite of tools designed to enhance communication and resolution time. Through Freshworks, you can empower your support team to provide timely and effective solutions, resulting in happier customers and increased loyalty.

Ready to Modernize Your ITSM?

Contact us to understand how your organization can leverage the power of Freshservice’s AI-powered enterprise platform to unify customer experiences, increase productivity and get more ROI.