Transform Customer Experience with Virtual Agents + Data + AI — Discover Now
Customer Engagement
Contact Center Consulting
Our new virtual landscape has transformed contact centers to be the front door of your business.
Our new virtual landscape has transformed contact centers to be the front door of your business.
Using advanced technology solutions, our team helps Clients maximize and extend the value of their existing contact center investments to create a true omni-channel engagement platform.
Our Customer Engagement (CE) team is focused on transforming your customers' experience by leveraging the power of contact center solutions to proactively anticipate and address their needs across all channels.
We take an agile approach, looking for ways to deliver value quickly all while building a foundation that transforms your customer experiences.
Customer Experience Strategy
& Planning
Contact Center Optimization
Conversational Artificial Intelligence (AI)
Virtual
Agents
Cloud Contact Center Migration & Implementation
CRM Integration & Helpdesk Integration
OUR PARTNERS
Online holds preferred partner status and certifications with a number of leading contact center and customer experience platforms.
15+ YEARS
WORKING WITH CONTACT
CENTER PARTNERS
175+ COMBINED YEARS
OF CONTACT CENTER
EXPERIENCE
100+
SUCCESSFUL CONTACT
CENTER ENGAGEMENTS
AGI is an agricultural equipment manufacturer with multiple divisions for products, equipment, and technology. AGI offers a suit of solutions for growing crops, moving crops to market, and processing crops.
AGI engaged Online to lead the implementation of Amazon Connect, and to help deploy a successful customer service program. The solution included documenting customer service requirements, designing and implementing call flows, training staff, and supporting data migration.
The cloud based solution has already demonstrated significant results helping a AGI contact center to work through a Midwestern storm causing outages.
"About ten years ago I was part of a team working on a product that was an early attempt to capture a 360-degree view of the customer. Back then, the concept of a 360-degree view of your customer was in its infancy – it was a new way of thinking. The industry understood that it was becoming more and more important to understand your customer’s journey..."
Join Online's Jay Gunnell in discussing how the entire dynamic between retailers and customers has changed, however with the right technology and good design strategies, any business can meet (and exceed) rising customer expectations.
In the midst of the pandemic, there has been one central question occupying the thoughts of many being, "How can we maintain compliance while transitioning our contact centers (and associated business processes) to a "work from home" model?".
At Online we counter and discuss this question asking instead, "Is this a permanent change, or a short-term change that is related to business resumption?".
Transform Customer Experience with Virtual Agents + Data + AI — Discover Now