Transform Customer Experience with Virtual Agents + Data + AI — Discover Now
Using advanced technology solutions, our team helps Clients maximize and extend the value of their existing contact center investments to create a true omni-channel engagement platform.
Our Customer Engagement (CE) team is focused on transforming your customers’ experience by leveraging the power of contact center solutions to proactively anticipate and address their needs across all channels.
Customer Experience Strategy
& Planning
Contact Center Optimization
Conversational Artificial Intelligence (AI)
Virtual
Agents
Cloud Contact Center Migration & Implementation
CRM Integration & Helpdesk Integration
OUR PARTNERS
Online holds preferred partner status and certifications with a number of leading contact center and customer experience platforms.
20+ YEARS
WORKING WITH CONTACT
CENTER PARTNERS
300+ COMBINED YEARS
OF CONTACT CENTER
EXPERIENCE
1000+
SUCCESSFUL CONTACT
CENTER ENGAGEMENTS
Experiences form impressions for your brand. These impressions are based on what your customers and employees see, what they don’t, and ultimately, how you make them feel. You must deliver, secure, personalize, and enable the experience to create engaging interactions at every step of the customer journey.
You don’t have to scroll very far on LinkedIn, Forbes, or The Economist to hear about the doom and gloom of The Great Resignation. 74% of full-time employees are planning to quit their jobs in 2022. Companies are struggling to keep their workforce engaged and to keep their service levels at acceptable rates. The pandemic has changed employee expectations and the rise in remote and hybrid work means that companies need to look more closely at how they’re meeting employee needs. Now more than ever, employees expect rewarding careers that engage rather than frustrate. They seek flexibility and work-life balance.
We’d like to thank everyone who joined our recent webinar where we discussed strategies for leveraging Intelligent Virtual Agents (IVAs) to enhance customer and employee experience. The webinar opened with a demonstration to showcase how AI agents and live agents can both interact with a customer over multiple communication channels such as voice, chat, and SMS. The AI agent listens, transcribes, records, and provides real-time insights to the live agent who is speaking with the customer creating an enhanced customer experience while improving operational efficiencies by collecting data along the way. What you don’t see in the demo is how voice biometrics were used to provide a very secure interaction as well as hyper-personalization.
Transform Customer Experience with Virtual Agents + Data + AI — Discover Now