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Customer Engagement

Contact Center Consulting

Our new virtual landscape has transformed contact centers to be the front door of your business.

Transforming your traditional contact centers into a central hub for customer engagement.

Using advanced cloud contact center technology solutions, our team helps contact centers maximize ROI and enhance customer and agent experience to create a true omni-channel engagement approach.

Why Cloud?
Why Five9?
Contact Center Optimization

Contact Center Optimization - Enhancing Customer Experience

Our Customer Engagement (CE) team is focused on transforming your customers and agents’ experience by leveraging cloud contact center solutions to proactively anticipate and address their needs across all channels.

Customer Experience Strategy
& Planning

Contact Center Optimization

Conversational Artificial Intelligence (AI)


Cloud Contact Center Migration & Implementation

CRM Integration & Helpdesk Integration

Our Partners

Online holds preferred partner status and certifications with a number of leading contact center and customer experience platforms.

Our Success Stories

How Can We Help You?

We have significant, diverse experience and expertise deploying the majority of Five9’s Solutions Portfolio. We also have Salesforce experience deploying Five9 SF adapter, ListSync+, IVR Enabled Query/Updating, and Screen pop.

Why Trust Us?




years working with contact center partners

combined years of contact center experience

successful contact center engagements

Online has successfully helped 1000+ Five9 implementations cross the finish line.

Our Thinking

Learn to Embrace Modernization, Boost Efficiency, Delight Customers, and Surpass your Competitors in the Digital Age.

Discover How AI and Live Agents Unite Across Voice, Chat, and SMS Channels to Enhance Interaction, Efficiency, and Security.

Learn How to Engage Your Workforce, Retain Talent, and Thrive in the New Normal of Remote and Hybrid Work.

Connect With Our Team

Ready to Elevate your Contact Center?

We understand the complexities of contact center operations and the critical role they play in shaping customer experiences. Our team of experts is here to provide tailored solutions that boost ROI and improve customer experience.

Let's Talk


Director, Customer Engagement (US)


Director, Customer Engagement (CA)

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