Last Updated: April 9, 2019
Online is committed to complying with the Customer Service Standard Regulation under The Accessibility for Manitobans Act. Our policies, practices, and measures reflect the principles of dignity, independence, integration, and equal opportunity for people with disabilities.
If a barrier to accessing our services cannot be removed, we seek to provide alternate ways to access our services.
The following policy statements, organizational practices, and measures are intended to meet the requirements of the Customer Service Standard Regulation.
This policy applies to all employees, contractors, volunteers, and management of Online providing services in Manitoba.
In this policy, the word “customer” refers to a person who is reasonably expected to obtain, use or benefit from Online’s services, whether or not the person paid for them.
Online welcomes support persons.
Online allows service animals on its premises. (According to The Human Rights Code of Manitoba, a “service animal” means an animal that has been trained to provide assistance to a person with a disability that relates to that person’s disability.)
To ensure barrier-free access to Online’s services or facilities, we maintain our accessibility features so they can be used as intended.
Online lets its customers know when and why an accessibility feature is temporarily unavailable, how long it will be unavailable, and other ways to access our services.
Online welcomes and responds promptly to feedback we receive on the accessibility of our services and the accessibility needs of our customers.
We document the actions we take to respond to the feedback we receive, and that information is available on request in a format that meets our customers’ communication needs.
We provide the required training on accessible customer service to employees, contractors, volunteers, and management. We are trained on:
Online keeps a written record of our accessibility and training policies.
We let our customers know that our written policies are available on request