business & Technical Consulting

Our business and technical professionals offer assistance to our clients across several key disciplines. You can count on Online to assemble a team for you, address short-term resource gaps, or fill a unique expert role.

OUR SERVICES

Business and Technical Consulting

Organizational Change Management

As a widely adopted discipline, Organizational Change Management (OCM) provides a structured approach to programs and projects that introduce change. OCM is relevant on projects of all sizes, whether you’re refreshing an existing solution, developing a new product, or creating a new line of business.

ONLINE'S APPROACH

Based on your organizations pre-disposition to change, Online will work closely with your team to:

1. Ensure that the requisite internal support structures are in place, before tackling the change

2. Involve the impacted internal and external stakeholders

3. Develop and communicate business process changes that best exploit the new technologies

4. Create a mechanism for continuous benefits tracking and realization

5. Adopt a structured program for monitoring and ensuring that the targeted synergies have been realized

6. Build an organizational capacity for change.

BENEFITS OF OCM

Improved Customer
Experience

High Rates of
Adoption

Cost Savings &
ROI

High Rates of Employee Satisfaction

SERVICE OVERVIEW: Organizational Change Management

Online’s team of Organizational Change Management professionals thrive on helping our clients create lasting change within their organizations, by focusing on the people side of change. Ultimately, enabling your people to embrace change can be your secret weapon.

PROJECT MANAGEMENT

Projects do not always follow a straight path from conception to completion. A project will often encounter challenges, constraints, and changes as it advances and reaches various milestones.

Project management aims to make sure a project accomplishes what it is intended to do on time and within budget.

ONLINE'S APPROACH

We believe that project management is a skilled discipline that requires experience and training. Online’s project managers have led projects in a variety of industries and are knowledgeable in agile project delivery and security program management.

Using a collaborative model, Online’s project management experts transform a vision for change into a plan of action and assemble and motivate teams to achieve the desired outcomes.

Online's Award-Winning Projects

Shared Health and Online Honored With PMI Manitoba Award

We are pleased to announce that our Client, Shared Health, together with Online, has been awarded the PMI Manitoba Chapter’s 2022 Project of the Year Award for the Workforce Optimization Project.

SERVICE OVERVIEW: Project Management

By carefully listening to our client’s needs, and then applying industry best practices, our project managers create a project environment that delivers success.

quality assurance

If your company is like many others, your threshold for errors, poor performance and inconsistent behaviour has diminished as your customers have come to expect consistent, quality interactions. To support these expectations, we treat quality as a mandatory requirement from the very beginning. We put quality-centric activities as early as possible on our projects and manage and measure them against functional and user experience requirements.

ONLINE'S APPROACH

Online’s Quality Assurance Analysts help our Clients in a number of different ways including

Addressing peaks and valleys in activities with specialized QA resources

The fast pace of development initiatives can make it difficult for organizations to have qualified QA resources available when needed. Online's QA professionals integrate into existing teams or, more often, we provide an entire team for testing.

Assistance in adopting Agile-based methodologies

As your organization uses new methods to deliver software, your quality assurance efforts need to evolve to consider the new complexities and points of integration. Our team provides assistance, mentoring and training on leading techniques like performance and test automation, CI/CD, etc.

Managed Quality Assurance Services

Our Managed QA services allow clients to scale up or scale down, a team of quality assurance resources based on their needs and supported systems. Custom product development solutions and off-the-shelf software are candidates for Managed Quality Assurance.

BENEFITS OF THE SERVICE

Keep organizational costs under control and stay within your budget

Take advantage of new methods & best practices without costly training

Provide specialized skills needed by the organization in the short term

ONLINE'S QUALITY ASSURANCE SERVICES

Online’s team of Quality Assurance (QA) professionals embed quality into every initiative, helping to position your organization for success. Check out our service overview to learn more about Online’s QA services offerings.

APPLICATION DEVELOPMENT AND MANAGEMENT

Since the very beginning, Online has been helping our clients build custom solutions that address their unique needs, create organization efficiency, and help drive the business forward.

Today, more than ever, modern technology-based solutions are enabling our Clients to address challenges and explore opportunities in increasingly more innovative ways.

ONLINE'S APPROACH

Designed to support your development priorities, our Application Development and Management services provide niche expertise on a wide range of technology platforms. Our team is focused on ensuring the security and scalability of all solutions to develop and release better solutions that truly meet the needs of your users.

OUR SERVICES

Application
Integration

Application
Modernization

Product & Application Development

Application Management Services

The Importance of Security in Modern Application Development

SYSTEMS INTEGRATION

It’s all about creating digital connections.

These connections exist throughout your organization – from your modern customer-facing applications to your core enterprise solutions, to the niche tools used by specific departments.

As organizations focus on improving the customer, and employee, experience creating connections between these technology-based solutions becomes a business imperative.

ONLINE'S APPROACH

Our Systems Integration team has decades of experience connecting systems, and today specializes in integrating data coming from traditional sources as well as emerging ones, such as the Internet of Things and social media.
Our Systems Integration experts can help by:

Designing a Flexible Architecture
Implementing Integrated Security Models
Leveraging Cloud
Building for Data Analytics and Machine Learning

CASE STUDY: City of Seattle Justice Information System (SeaJIS)

Online Business Systems was engaged by SeaJIS to implement an advanced information sharing system that provides standardized and secured integrated data exchange across the agencies served by SeaJIS.

CLOUD DEPLOYMENT

The Cloud modernizes IT infrastructure, strengthens security and enables new ways of servicing your customers.

It’s no longer about if you should use the Cloud but when and how.

The Journey of cloud

Cloud adoption looks different for every company. Our Cloud services are designed to help you today while positioning you to take unlock the value of the Cloud tomorrow.

We look at Cloud from three perspectives: Plan, Execute and Manage.

PLAN

EXECUTE

MANAGE

OUR PARTNERS

Online is proud to be partners with leading Cloud Platform

BLOG:
Health Cybersecurity: Tabletop Exercises

In response to what we see happening around us, Online's Cybersecurity Health team has designed Tabletop Exercises specifically for Health Centers, Health Care Associations, and Digital Health Tech businesses.

SERVICE OVERVIEW: Cloud Migration Assessment

"Of all the technology used today, which are best and which are the poorest candidates for cloud migration?"

"What criteria are used to evaluate those candidate applications and how is that criteria applied?"

"What are the risks that must be known and managed when migrating?"

"Once I know the answers to the above questions, what should be done next?

Data Services

Ignite your goals with the power of data.

How you use the data you have today is the difference between keeping up and getting ahead.

Data is critical to help you achieve your boldest goals.

ONLINE'S APPROACH

Transform your organization’s data into a strategic asset with the help of our expert Data Services team.

We collaborate with you to develop a comprehensive data and analytics strategy and then provide tailored support, cutting-edge tools, and customized programs to bring it to life. Our advanced data and AI solutions enable you to unlock powerful insights, automate processes, and achieve your business goals faster.

Discover how our Data Services team can help you harness the full potential of your data today.

Online’s Innovation Lab: Our Innovation Lab focuses on data related innovation and research to experiment and test new cutting edge technologies. In recent years this has included investments in ML, NLP, and AI. As active participants in the Lab, our Data Services team provides leading insight and perspectives to all of our Clients.

Our Core Data Services

Data
Strategy

Data Assessment
Data Architecture
Data Governance
Data Security

Integration &
Migration

Readiness Assessment
Technical Architecture
Data Engineering
Cloud Provisioning

Analytics & Visualization

Readiness Assessment
Technical Architecture
Data Analytics
Advanced Analytics

Master Data Management

Data Assessment
MDM Architecture
MDM Implementation
MDM Governance

SERVICE OVERVIEW: Data Services

Online has been successfully providing data solutions, including data strategy, data management, data pipelining, business intelligence and data integration, for over 30 years.

Our continuous focus on data-related innovation and research at our Innovation Lab enables us to experiment and test new cutting-edge technologies ensuring that we bring new perspectives, technologies and ideas to our clients, providing them with a competitive edge.

BLOG:

The Future of NLP in Data Analysis & Reporting

Natural Language Processing (NLP) has the potential to revolutionize both the way we analyze data, and how we generate reports from data, by transforming human language into a structured…

CONNECT WITH OUR TEAM

Kevin Paquin

Senior Director,
Technical Consulting Services

Shane Kilgallen

Senior Director,
Business Consulting Services

Check out
Digital Studio
services at Online

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Executive team

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Agile Transformation

B2B eCommerce

CURRENT OPENINGS

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CULTURE CREDO

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business & Technical Consulting

OUR SERVICES

Organizational Change Management

ONLINE'S APPROACH

BENEFITS OF OCM

Improved CustomerExperience

High Rates ofAdoption

Cost Savings &ROI

High Rates of Employee Satisfaction

SERVICE OVERVIEW: Organizational Change Management

Keep organizational costs under control and stay within your budget

Take advantage of new methods & best practices without costly training

Provide specialized skills needed by the organization in the short term

Application Integration

Application Modernization

Product & Application Development

Application Management Services

PLAN

EXECUTE

MANAGE

Data Strategy

Integration & Migration

Analytics & Visualization

Master Data Management

CONNECT WITH OUR TEAM

Kevin PaquinSenior Director, Technical Consulting Services

Shane KilgallenSenior Director, Business Consulting Services

Check out Digital Studio services at Online

Check outVirtual C-Suite (vCISO) services at Online

Check out Contact Center Consultingservices at Online

Improved Customer
Experience

High Rates of
Adoption

Cost Savings &
ROI

Application
Integration

Application
Modernization

Data
Strategy

Integration &
Migration

Kevin Paquin

Senior Director,
Technical Consulting Services

Shane Kilgallen

Senior Director,
Business Consulting Services

Check out
Digital Studio
services at Online

Check out
Virtual C-Suite (vCISO)
services at Online

Check out
Contact Center Consulting
services at Online