Digital Advisory Services
Companies like yours are under tremendous pressure today to respond to the increased demands of their customers, the rapid adoption of new technologies, and a changing marketplace. It’s no longer a question about if you will need to change, but how quickly. Our Digital Advisory team can help you make the right decisions today, execute those decisions tomorrow, and ensure your success in the future.
Digital Product Development
Online’s Digital Studio delivers rich digital products for customers, employees and partners. Our team develops best in class digital touchpoints, web portals and mobile applications that are fully integrated with business processes and IT systems. With a focus on user-centered design our Clients capitalize on the benefits of new technology improving the customer experience and ultimately delivering competitive advantage.
As a Salesforce Registered Consulting Partner, Online enables organizations to transform and truly meet the changing needs of their customers, by leveraging the power of Salesforce to get closer to their customers. We are proud to work so closely with The World's #1 CRM, and it's impressive suite of products.
We believe that service management is an important enabler to making long term transformation possible. As a critical part of your DT foundation, we work with our Clients to unlock the power of their existing service management platform, or explore new alternatives with them. Online is proud to be the “BMC Partner for the Year - 2019”
We develop dynamic solutions that adapt to your customer’s behavior and offer them a personalized response with each click, conversation and interaction. Our customer engagement services are designed to transform customer and employee experiences by leveraging the power of your contact center to proactively anticipate and address the needs of your customers and employees across all channels.
Business and Technology Consulting
To stay competitive your organization must successfully anticipate and respond to changes in the marketplace – continually. Successful companies, embrace this state of change and enable their teams with the business and technical resources to lead, develop, manage, test and deliver on their strategy. Online’s team embraces our Client’s goals and we work with them across a range of business and technology disciplines to make transformation possible.