CUSTOMER ENGAGEMENT (CE)

You need to create engaging experiences at every step of the customer journey. By leveraging the power of intelligent contact center solutions, you can proactively anticipate and address the needs of your customers and your employees across all channels, improving every interaction. Online works with leading partners such as Genesys, Five9, Convai, and Amazon Connect to help our clients achieve and deliver omni-channel experiences.

CONTACT CENTER CONSULTING

Contact centers have become extremely complex and support nearly every business area. Our Contact Center Consulting team has decades of experience working with leading contact center platforms like Five9, Amazon Connect, Genesys Cloud and Genesys Engage. We provide a range of services including Digital Engagement Strategy & Planning, Call Center Modernization, and Call Center Health Checks.

CONVERSATIONAL AI

Today’s customers expect faster, simple and dynamic voice-based interfaces to get answers to questions, make purchases, and resolve issues. These solutions leverage natural language processing (NLP) and Conversational AI to interpret and respond to customer needs, creating a truly personalized experience. 

Implementing a successful Conversational AI solution requires a unique understanding of technology and customer behavior, aligned to your customer experience strategy.