CUSTOMER ENGAGEMENT (CE)

You need to create engaging experiences at every step in the customer journey. We are focused on transforming your customer’s experience by leveraging the power of contact center solutions to proactively anticipate and address their needs across all channels. Online work with leading partners such as Genesy, Five9 and Amazon Connect to help achieve our clients deliver omni-channel experiences.

CONTACT CENTER CONSULTING

Contact centers have become extremely complex and support nearly every business area. Our Contact Center Consulting team has decades of experience working with leading contact center platforms like Five9, Amazon Connect, Genesys Cloud and Genesys Engage. We provide a range of services including Digital Engagement Strategy & Planning, Call Center Modernization, and Call Center Health Checks.

CONVERSATIONAL AI

Organizations can now move to Online’s next generation self-service platform in the cloud while maintaining their intelligent routing platforms for agent interaction. Working with Online’s team will ensure a seamless path to cloud migration or simply greater flexibility in conact centre vendor relationships.