Many healthcare organizations find themselves working through the challenges of a new delivery process for healthcare, in the face of today's changed realities. As these providers explore remote delivery options, they are having to answer many questions about how to operate securely, while staying compliant with the HIPAA Privacy and Security Rules.
Over the last few weeks, our team of Qualified Security Assessor's (QSAs) has been responding to questions from our clients about how they can maintain PCI compliance while transitioning their contact centers (and associated business processes) to “work from home.”
Recent events have changed the world we typically wake up to, and it is continuing to change. The ways we interact, the ways we seek necessities, and the ways we conduct business, have all shifted in a very short period of time.
Online is closely monitoring the emergence of COVID-19. We are taking precautionary measures to limit health risks related to COVID-19. Our priority is the health and safety of our Clients and our Onliners.
Online is pleased to once again attend the RSA USA Conference from February 24th-28th in San Francisco, CA. Our team is hosting a flagship hospitality event at the Thirsty Bear Brewery on Thursday, February 27th from 4:30-7:00pm. We are excited to host this exclusive, by-invitation only event. Our annual RSA
Many healthcare organizations find themselves working through the challenges of a new delivery process for healthcare, in the face of today's changed realities. As these providers explore remote delivery options, they are having to answer many questions about how to operate securely, while staying compliant with the HIPAA Privacy and Security Rules.
Over the last few weeks, our team of Qualified Security Assessor's (QSAs) has been responding to questions from our clients about how they can maintain PCI compliance while transitioning their contact centers (and associated business processes) to “work from home.”
Recent events have changed the world we typically wake up to, and it is continuing to change. The ways we interact, the ways we seek necessities, and the ways we conduct business, have all shifted in a very short period of time.
Online is closely monitoring the emergence of COVID-19. We are taking precautionary measures to limit health risks related to COVID-19. Our priority is the health and safety of our Clients and our Onliners.
Online is pleased to once again attend the RSA USA Conference from February 24th-28th in San Francisco, CA. Our team is hosting a flagship hospitality event at the Thirsty Bear Brewery on Thursday, February 27th from 4:30-7:00pm. We are excited to host this exclusive, by-invitation only event. Our annual RSA
You need to create engaging experiences at every step in the customer journey. We are focused on transforming your customer’s experience by leveraging the power of contact center solutions to proactively anticipate and address their needs across all channels. Online work with leading partners such as Genesy, Five9s and Amazon Connect to help achieve our clients deliver omni-channel experiences.
Contact centers have become extremely complex and support nearly every business area. Our Contact Center Consulting team has decades of experience working with leading contact center platforms like Five9, Amazon Connect, Genesys Cloud and Genesys Engage. We provide a range of services including Digital Engagement Strategy & Planning, Call Center Modernization, and Call Center Health Checks.
Organizations can now move to Online’s next generation self-service platform in the cloud while maintaining their intelligent routing platforms for agent interaction. Working with Online’s team will ensure a seamless path to cloud migration or simply greater flexibility in conact centre vendor relationships.
