customer engagement (CE)

Our Customer Engagement practice is focused on transforming your customer’s experience by leveraging the power of contact center solutions to proactively anticipate and address their needs across all channels.

Today’s increasingly sophisticated customer requires you to create engaging experiences at every step in their customer journey. 

Our Customer Engagement (CE) team is wholly focused on transforming your customer’s experience by leveraging the power of contact center solutions to proactively anticipate and address their needs across all channels. We take an agile approach to our CE engagements, looking for ways to deliver value quickly to the organization all the while building a foundation that transforms your customer experiences.

Contact Center Consulting

Over the last decade Contact Centers have evolved to become a central hub for customer interactions.  Using advanced technology solutions, our team helps our clients maximize and extend the value of their existing contact center investments to create a true omni-channel engagement platform.

Conversational AI

It has become essential for organizations to expose self-service channels into their customer experience programs. Conversational AI makes self-service possible.  Using an advanced developer toolkit, our team can create Conversational AI experiences in a matter of days and have the integrated and accessible by your clients quickly.

Managed Services

Managing your customer experience is critical and needs constant care and monitoring. Our CE Managed Services provide our Clients with a flexible way to do just that. Working as an extension of your team, you benefit from the expertise of a highly trained team who will continually invest in your solutions, based on your support and enhancement needs.

Our Customer Engagement Partners

CASE STUDY: Car Manufacturer

HOW WE HELPED:

Developed an integrated, virtual Genesys based call center and centralized call center operations and unified back-end systems.

Resulted in an improved customer experience through advanced self-service call center applications and intelligent routing.

FINAL RESULT:

Improved the customer service satisfaction

CASE STUDY: ONLINE RETIREMENT BANKING

HOW WE HELPED:
-Designed and implemented Genesys suite.

-Deployed across multiple data centers with an architecture designed for high availability.

Resulted in increased, proactive customer web engagement across multiple channels.

FINAL RESULT:

Developed a better voice and digital solution

Our Customer Engagement Blogs

“ARE YOU READY TO HAVE THIS CONVERSATION?” 

With the Gartner IT Prediction that “By 2021, more than 50% of enterprises will be spending more per annum on bots and chatbot creations than traditional mobile app developments”, there is little doubt that conversational AI or “Chatbots” are the next new wave of digital transformation technology…….. READ MORE

“CREATING AN ENGAGED CUSTOMER EXPERIENCE”

When I was in school, I had a favorite café/bookstore. The proprietor was a fantastic guy, and he was always there.  After my second time in he knew my name. By the fourth, he was confident in what I’d order and answering to “the usual?” was all it took for me to get my drink……. READ MORE

“20/20 VISION REQUIRES
 A 360 VIEW”

Today’s customers are expecting more and more from their interactions with your brand. When it comes to customer relationship management, it’s really all about the experience. In the end it’s about enriching the relationship with your customers by tuning into new standards…….READ MORE

Scott McCrea, Onliner & CTO of Datomar Labs

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.