ONLINE'S INNOVATION LAB
We believe Innovation happens when you apply technology and creativity to challenging business problems.
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Locations
Our Company
Our Community
Executive team
Partners & Clients
News
Events
Innovation Lab
Customer Experience
Agile Transformation
B2B eCommerce
CURRENT OPENINGS
OUR CULTURE
OUR BENEFITS
CULTURE CREDO
Blog
Resource Center
Contact
Locations
Innovative curiosity is part of our DNA. Online’s Innovation Lab solves business challenges for Clients with advanced technology such as AI, GenAI, machine learning, and neural networks.
Technology cannot be fully understood simply by learning & reading about it-
it requires hands-on and intentional application to solve business challenges.
Our team is actively involved in client projects using technology solutions such as:
Generative
AI
Large Language Models offer the opportunity to utilize pre-trained, general language models with fine-tuning or few-shot training for a wide range of natural language tasks.
Other generative models can aid in creating various outputs, and can provide immediate value using both structured and unstructured data.
Document
NLP
Applying Natural Language Processing to document-like content unlocks valuable insights, assisting knowledge workers and enhancing the accessibility and understanding of information.
xR & Web3
Tech
How Spatial Computing, AI, Extended Reality and Web3 technologies can create immersive and secure experiences to tackle tasks not previously automatable – tasks that assist humans and amplify our ingenuity in the fields of healthcare, human resources, employee engagement and others that connect people together.
Theme Highlight: Generative AI
Online’s Generative AI services encompass content creation, product design, virtual assistance, simulation
and modelling, personalization and recommendations. These capabilities empower organizations to gain competitive advantages, enhance decision-making, elevate customer experiences, optimize operations, and expedite execution, highlighting the significance of prioritizing data for maximum value.
See results in these key areas:
Data Generation, Augmentation & Analytics
Content Creation & Multilingual Translation
Sentiment Analysis, Intent Recognition
Product Design & Optimization
Customer Experience, Transcription & Analysis
GENERATIVE AI Resource Center
GenAI such as Large Language Models (LLMs) are creating incredible new opportunities. Because of this rapid and widespread adoption, the ability to interact with them effectively has become an integral skill. Visit our Resource Center and enjoy prompt engineering ebooks, webinar recordings, demos, thought leadership, and more!
RECENT PROJECTS
NEURAL NETWORK-BASED ANOMALY DETECTION
Development of models to identify anomalous behaviour of the occupants of a building, to identify security and health/safety events.
NEW CX CHANNELS
Prototyping of Augmented Reality and Virtual Reality experiences, integrated with cloud-based microservices and commercial contact center services, to provide new channels for Customer Experience.
KNOWLEDGE GRAPHS
Graph database representations and storage domain-specific knowledge, for visual presentation and navigation, and query. Using knowledge in the Information Security and Human Resource domains.
NATURAL LANGUAGE PROCESSING (NLP)
The use of traditional, task-specific Natural Language Processing models to automate knowledge worker tasks. Proving the proficiency of generalized, Large Language Models to replicate these task-specific skills, using off-the-shelf models, finetuning and few-shot training.
3D DATA VISUALIZATION
Leveraging 3D visualizations and navigable VR data representations to bring our customers data to life in an immersive way.
WEB3 EMPLOYEE ENGAGEMENT
Development of OnPoints - an employee engagement platform using web3 technologies: blockchain, crypto, smart contracts and NFT’s. Wrapped in a cloud-based microservice framework for easy integration with corporate systems using REST API’s.
VIRTUAL WORLD DEVELOPMENT
Use of tools and frameworks to model and construct 3D worlds and libraries of interactable objects that can be used on your desktop or deployed to multiple metaverse platforms. Working with Mozilla Hub, WebXR, Microsoft AltSpace VR, Spatial, The Sandbox.
SERVICE OVERVIEW: UpDimension™ xDLC
Strategy is the first phase of our UpDimension™ xDLC – the eXtended Development Life Cycle used to explore novel technologies to create immersive experiences for our clients. In this phase, we work through six steps which conclude with the creation of an implementable roadmap.
Blog: Navigating ChatGPT's Blindspots
Cybercrime is an ever-present threat, and the continued advancement of Artificial Intelligence only serves to amplify the threat. As such, it is essential that the enterprise community is aware of the potential risks associated with AI adoption in their organization, and take the necessary steps to protect their data.
BLOG: The Risks of Biometric Authentication in the Age of Deep Fakes
The need for secure and convenient authentication methods has led to the rise of biometric authentication, which relies on unique physical traits for identification. This technology has become increasingly ubiquitous, from unlocking smartphones with fingerprints to facial recognition at airport security. Biometrics, like all methods of authentication, is not without risk - enter the advent of deep fakes which threaten the reality of biometric systems. In this post I want to look at the risks associated with biometric authentication in the face of deep fakes and share some thoughts on how to mitigate them.
OUR GUIDING PRINCIPLES
Our mission is to work with Clients to explore novel uses of technology to deliver new business offerings not previously possible, expand markets, drive substantive growth, improve customer satisfaction, and create operational efficiencies. We innovate at the edges of organizations and industries – where new ways of thinking and agility can create disruptive change.
- NOT JUST RESEARCH: We do not solely focus on research, nor do we simply tackle hard technical projects. Our sweet spot is between – proving how a difficult client problem can be solved through the novel use of existing technologies or the use of new ones.
- CONSTANT RECONNAISANCE: We monitor technology research from industry analysts and venture capital firms to identify the technical themes that need to be explored. We prove out technologies that will be key components of digital offerings 2-5 years from now.
- GET OUR HANDS DIRTY: We equip our team to apply these technologies and staff our lab with the special skills required to tackle unstructured research problems- where there are no clear paths to solutions.
- WORK IN PARTNERSHIP: We collaborate with our clients to understand the problem, absorb their subject matter expertise, collect data, and apply an iterative process to story map the problem, identify steps towards the goal and apply agile and SAFe techniques to develop a proof-of-concept, typically in the cloud.
- PROVE OUR SHARED HYPOTHESIS: We develop a hypothesis for your business innovation and test it using a systematic process that culminates in a proof-of-concept that provides the information you need to develop a business case to fund your innovative solution.
CONNECT WITH THE TEAM
TIM SIEMENS
Partner and Chief Technology Officer
LARRY SKELLY
Director, Innovation Lab
