Innovation Lab
We believe Innovation happens when you combine technology and creativity to solve business challenges
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Innovation Lab
CURRENT OPENINGS
OUR CULTURE
OUR BENEFITS
CULTURE CREDO
Blog
Customer Experience
Agile Transformation
B2B eCommerce
FINANCIAL SERVICES
Contact
Locations
Innovative curiosity is part of our DNA. Online’s Innovation Lab solves business challenges for Clients with advanced technology such as AI, GenAI, machine learning, and neural networks. Technology cannot be fully understood simply by learning & reading about it- it requires hands-on and intentional application
to effectively solve business challenges.
Recent Technology Solutions
Our teams have worked to build these advanced solutions as individual projects for our clients, and have also delivered projects that combine all three, providing the organization with the ultimate intelligence resource.
Generative
AI
Large Language Models offer the opportunity to utilize pre-trained, general language models with fine-tuning or few-shot training for a wide range of natural language tasks.
Other generative models can aid in creating various outputs, and can provide immediate value using both structured and unstructured data.
Document
AI
Applying Natural Language Processing (NLP) and Natural Language Understanding (NLU) to document-like content unlocks valuable insights.
These solutions enable knowledge workers and enhance the accessibility and comprehension of information.
xR & Web3
Tech
How Spatial Computing, AI, Extended Reality and Web3 technologies can create immersive and secure experiences to tackle tasks not previously automatable – tasks that assist humans and amplify our ingenuity in the fields of healthcare, human resources, employee engagement and others that connect people together.
Theme Highlight: Generative AI
Online’s GenAI services encompass content creation, product design, virtual assistance, simulation
and modelling, personalization and recommendations. These capabilities empower organizations to gain competitive advantages, enhance decision-making, elevate customer experiences, optimize operations, and expedite execution, highlighting the significance of prioritizing data for maximum value.
See results in these key areas:
Data Generation, Augmentation & Analytics
Content Creation & Multilingual Translation
Sentiment Analysis, Intent Recognition
Product Design & Optimization
Customer Experience, Transcription & Analysis
RECENT INNOVATION LAB PROJECTS
SENTIMENT ANALYSIS SUGGESTED RESPONSE
Integrating LLM and AI technology with a Customer Service team to more efficiently meet the needs of their customers by evaluating sentiment, summarizing context and classifying each query for proper routing and reporting purposes.
NEURAL NETWORK-BASED ANOMALY DETECTION
Development of models to identify anomalous behaviour of the occupants of a building, to identify security and health/safety events.
NEW CX CHANNELS
Prototyping of Augmented Reality and Virtual Reality experiences, integrated with cloud-based microservices and commercial contact center services, to provide new channels for Customer Experience.
KNOWLEDGE GRAPHS
Graph database representations and storage domain-specific knowledge, for visual presentation and navigation, and query. Using knowledge in the Information Security and Human Resource domains.
NATURAL LANGUAGE PROCESSING (NLP)
The use of traditional, task-specific Natural Language Processing models to automate knowledge worker tasks. Proving the proficiency of generalized, Large Language Models to replicate these task-specific skills, using off-the-shelf models, fine-tuning and few-shot training.
ORCHESTRATED GUIDED COMPLEX CONVERSATIONS
While traditional bots rely on set responses and intense training, this approach leveraged LLM's linguistic abilities and paired it with external data (like JSON documents) for more dynamic interactions.
3D DATA VISUALIZATION
Leveraging 3D visualizations and navigable VR data representations to bring our customers data to life in an immersive way.
WEB3 EMPLOYEE ENGAGEMENT
Development of OnPoints - an employee engagement platform using web3 technologies: blockchain, crypto, smart contracts and NFT’s. Wrapped in a cloud-based microservice framework for easy integration with corporate systems using REST API’s.
VIRTUAL WORLD DEVELOPMENT
Use of tools and frameworks to model and construct 3D worlds and libraries of interactable objects that can be used on your desktop or deployed to multiple metaverse platforms. Working with Mozilla Hub, WebXR, Microsoft AltSpace VR, Spatial, The Sandbox.
Blog: Avoiding Pitfalls
in AI Adoption
Whether you're at the outset of your data maturity journey or looking to refine your approach, this piece provides readers with essential knowledge to avoid common mistakes, make informed decisions, and unlock the transformative power of AI in a way that aligns with your organizational goals.
CONNECT WITH THE TEAM
TIM SIEMENS
Partner and Chief Technology Officer
LARRY SKELLY
Director, Innovation Lab
