Unlock the power of your Service Management Platform​

All across your organization, our experts will deliver the full potential of your investment in leading platforms including BMC, Flexera, Apptio and AppDynamics.

Online’s unique cross-functional approach combines technology, business process design, and change management best practices to help clients realize the benefits of their service management platform investment. 

We are proud to partner with industry leading service providers

We believe in the power of service management solutions and are very proud to be a BMC partner.  

Every customer is unique and your service management needs are equally unique. Using the best technology solution for your organization, we will develop a customized service management program for your enterprise that delivers maximum value within a budget and timeline.

Service Management Solutions

Many companies struggle to fully capitalize on their ITSM investment. With over 400 combined years of ITSM experience, we will help you determine the best ITSM strategy for your company, and ensure that you make full use of the tools you already own.

To be successful today, you need real-time insights into the performance of your systems across the organization. Application Performance Management (APM) intelligence allows your team to accomplish what was hard to do before: address poor performance before your customers experience problems.

You need to be able to respond to today’s security threats and demonstrate compliance with emerging security regulations. We connect your existing investments, processes, and people to implement a framework that connects your security and service management solutions effectively.

Your service management investment can be integrated with other enterprise solutions to manage virtually any complex business process. By leveraging these tools, you can drive operational efficiency across your organization, resulting in improved communication, streamlined processes, and cost savings.

Online Security Integration Framework with BMC SecOps
Top 3 Factors for Delivering a Successful Service Management Project
Meet Jon Fraser
"BMC suggested that we engage Online to assist us with our BMC upgrade initiative - we are very happy that we went with their recommendation. Online’s level of professionalism was impeccable and their collaboration on this project was key in moving it forward; the team did whatever was necessary to make this a successful project. This project is a great example of partnership between the City of Edmonton and Online - we could not have done this without Online."

Program Manager, City of Edmonton