Service Management
IT Service Management that delivers value
Transform IT Operations by providing next-gen, people-centric technologies that leverage AI and machine learning.
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Executive team
Partners & Clients
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Digital Transformation
Cybersecurity
Security Advisory Services
CISO Services, Security Program Management, Digital Forensics & Incident Response (DFIR)
Assessment Services
PCI Compliance and Assessment, Third-Party Risk Assurance, Risk & Privacy Readiness Assessment and Remediation, Compliance and Assessments: ISO, NIST, SOC, GDPR
Innovation Lab
CURRENT OPENINGS
OUR CULTURE
OUR BENEFITS
CULTURE CREDO
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Customer Experience
Agile Transformation
B2B eCommerce
FINANCIAL SERVICES
Contact Us
Locations
Our Company
Our Community
Executive team
Partners & Clients
News
Events
Digital Transformation
Cybersecurity
Innovation Lab
CURRENT OPENINGS
OUR CULTURE
OUR BENEFITS
CULTURE CREDO
Blog
Customer Experience
Agile Transformation
B2B eCommerce
FINANCIAL SERVICES
Contact
Locations
The goal of IT Service Management (ITSM) has not really changed: implement and manage quality IT services to meet the needs of the business.
What has changed is the expectations of your IT service, the velocity of technology change, and the increase in security concerns.
MODERN ITSM DRIVES MEANINGFUL VALUE
Reduce Costs
Enabled a reduction in over $30M in operational costs
Improve IT Productivity
Moved 58% of requests to automatic fulfillment through automation
Deliver Superior Service Experiences
Delivered 31% Call Deflection at the Service Desk through self-service
CORE ITSM SERVICES
Implementation
Your service desk and supporting solutions are the core of your IT operations. Our focus is to ensure you realize all of the benefits of modern ITSM solutions.
Upgrades & Optimization
We work with you to develop, maintain and drive the implementation of your value roadmap to enable IT and business innovation, and drive further efficiencies.
Professional Services
Our team provides access to the niche skills and resources you need to succeed with your BMC Software deployments, driving value from our service management implementation.
2024 Award
Online Business Systems awarded
BMC Global Partner of the Year
Migration Certified
We can help our clients transform their
Service Management through cost savings,
improved accuracy, delivery, and of services.
Service Management through cost savings,
improved accuracy, delivery, and of services.
2008 - SM Team Established
Online has been working in the
Service Management space for over 16 years.
30 + ITSM-related Certifications
Our team is constantly updating their skills
and staying current with the
latest service management solutions.
Online’s Service Management team is proud to be
partnered with leading companies
such as BMC and Freshworks.
ExpressITSM
ExpressITSM allows our clients to be up and running with their new service desk in weeks, not months.
If you are looking to implement an ITSM solution but don’t have time to wait, ExpressITSM might be for you.
Interested in Learning More?
Our team is dedicated to providing efficient solutions to your business challenges!
CLEBER SOUZA
Senior Sales Engineer,
Service Management
