IT Service Mangement

The goal of IT Service Management (ITSM) has not really changed: implement and manage quality IT services to meet the needs of the business.

What has changed is the expectations of your IT service, the velocity of technology change, and the increase in security concerns.

Modern ITSM drives meaningful value

Reduce Costs

Enabled a reduction in over $30M in operational costs

Improve IT Productivity

Delivered 30+ enhancements and two platform upgrades to drive improved performance

Deliver Superior Service Experiences

Delivered 31% Call Deflection at the Service Desk via Self-Service and 58% auto-filled requests.

CORE ITSM SERVICES

Implementation

Your service desk and supporting solutions are the core of your IT operations. Our focus is to ensure you realize all of the benefits of modern ITSM solutions.

Upgrades & Optimization

We work with you to develop, maintain and drive the implementation of your value roadmap to enable IT and business innovation, and drive further efficiencies.

Professional Services

Our team provides access to the niche skills and resources you need to succeed with your BMC Software deployments, driving value from our service management implementation.

30+

BMC Certifications

Our team is constantly updating their skills and staying current with the latest BMC releases.

2008

SM TEAM CREATED

Online has been working in the Service Management space for over 13 years.

BMC HELIX

HELIX MIGRATION CERTIFIED

As a BMC Helix Migration partner, we acanhelp our clients transform their Service Management through cost savings, improved accuracy and satisfaction and speed of services.

Is it Time to Modernize your Service Desk

While every organization is unique, there are common indicators that suggest it might be time to consider modernizing your Service Desk. In this eBook, our team explores 8 challenges.

It It Time to Modernize Your Service Desk
ExpressITSM

ExpressITSM allows our clients to be up and running with their new service desk in weeks, not months.

If you are looking to implement an ITSM solution but don't have time to wait, ExpressITSM might be for you.

CONNECT WITH OUR TEAM

DARREL POPOWICH

Managing Director,

Service Management

CRAIG PRICE


Senior Director, Sales

Service Management

ADDITIONAL RESOURCES

About Online's Service Management Practice

OVERVIEW

5 Keys to Making SecOps Work in the Real World

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Read "Log4Shell:
You Can't Protect What You Don't Know About"

BLOG

Check out
Security Advisory
services at Online

SERVICE PAGE

Read
"10 Things You Didn't Know about SecMonOps"

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