Modern ITSM drives meaningful value
Delivered 30+ enhancements and two platform upgrades to drive improved performance
Delivered 31% Call Deflection at the Service Desk via Self-Service and 58% auto-filled requests.
Your service desk and supporting solutions are the core of your IT operations. Our focus is to ensure you realize all of the benefits of modern ITSM solutions.
We work with you to develop, maintain and drive the implementation of your value roadmap to enable IT and business innovation, and drive further efficiencies.
Our team provides access to the niche skills and resources you need to succeed with your BMC Software deployments, driving out value out of our service management implementation.
Online has been working in the Service Management space for over 13 years.
Online is the only BMC Elite Partner in Canada. We have also been awarded “BMC Partner of the Year”.
Our team is constantly updating their skills and staying current with the latest BMC releases.
While every organization is unique, there are common indicators that suggest it might be time to consider modernizing your Service Desk. In this eBook, our team explores 8 challenges.
ExpressITSM allows our clients to be up and running with their new service desk in weeks, not months.
If you are looking to implement an ITSM solution but don't have time to wait, ExpressITSM might be for you.
Senior Director, Sales