The goal of IT Service Management (ITSM) has not really changed: implement and manage quality IT services to meet the needs of the business.
What has changed is the expectations of your IT service, the velocity of technology change, and the increase in security concerns.
Modern ITSM drives meaningful value
Delivered 30+ enhancements and two platform upgrades to drive improved performance
Delivered 31% Call Deflection at the Service Desk via Self-Service and 58% auto-filled requests.
Your service desk and supporting solutions are the core of your IT operations. Our focus is to ensure you realize all of the benefits of modern ITSM solutions.
We work with you to develop, maintain and drive the implementation of your value roadmap to enable IT and business innovation, and drive further efficiencies.
Our team provides access to the niche skills and resources you need to succeed with your BMC Software deployments, driving value from our service management implementation.
Our team is constantly updating their skills and staying current with the latest BMC releases.
Online has been working in the Service Management space for over 13 years.
As a BMC Helix Migration partner, we acanhelp our clients transform their Service Management through cost savings, improved accuracy and satisfaction and speed of services.
While every organization is unique, there are common indicators that suggest it might be time to consider modernizing your Service Desk. In this eBook, our team explores 8 challenges.
ExpressITSM allows our clients to be up and running with their new service desk in weeks, not months.
If you are looking to implement an ITSM solution but don't have time to wait, ExpressITSM might be for you.
Senior Director, Sales